Archive for the ‘Communication’ Category

Storytelling – the art of communicating

Wednesday, March 16th, 2011

Effective leaders use stories to communicate.

These stories inspire their teams and help to ‘sell’ their ideas. If you’re not convinced of the power of story telling and how it embodies a message that can be recalled later, then think of how many times you have been fascinated by a great story. You will recall the broad facts, the message, the purpose of the story and you will recall how it has made you think, act and feel differently. Stories told correctly inspire and can transform understanding into action.

Still not convinced? Then think of the times when you have been captivated by someone speaking, then rewind that conversation and listen to where they offered to ‘let me tell you a story about…..’

Great leaders know how to use stories to illustrate key points and sell their ideas.

If you want to become a persuasive motivator, then think of the type of story you are looking to tell depending on the different circumstances. Are you telling people about yourself? OR why you are there? Are you looking to teach someone something, or share your vision with them? Are you a leader with integrity and showing your own values in action? Or are you sympathising with the listener to demonstrate you understand what they are feeling?

Whatever the approach, learning to speak in public is one of the greatest gifts an education can give you. Hence, if you can’t speak in public, then treat this as a skills shortage and do something about, for example, join your local Toastmaster club.

If you’re looking for some quick key tips to keep in mind when you are telling your stories, then consider the following:

  • Be authentic – Talk from your heart and do not fake emotion in a hope of gaining sympathy from your audience. A listener will see through this, and your story will be lost.
  • Seek feedback from your audience – Watch the interaction of your audience and ensure that you do not ‘lose’ them. If your story is too long, it will probably be thought of as boring.
  • Practice, practice, practice – Aim to be able to deliver the story without a script, or prompts. Practice in front of a mirror ore record yourself on camera and review your mannerisms.
  • Create an experience – When you tell a story, you create that experience for the audience. Do not rely on your words, but the other senses as well to articulate the story. For example, if you talk about someone who was stood behind you, then point or turn behind you. If you’re talking about past and present, then use left and right movements to distinguish past from present. Move around and ‘work’ your stage. Show your listeners the picture you’re painting, don’t just tell them. Engage all five senses in every story: taste, touch, sight, hearing, and smell. They’ll make your story come alive.

Have your say: Leave a comment below, or tell @Accentis what you think of storytelling or communication on Twitter. Follow us. Engage, Drive and Inspire

Priceless Value

Thursday, February 17th, 2011

In our simple view of the world, the customer will only part with their hard earned money if you can deliver something to them that is more valuable than the next best alternative. Therefore, we see the world of business and economics through a simple lens of ‘Value’.

In an increasingly competitive world, you should aim to give your customer more value. Never fall into delivering functional benefits as they will know how you will bring benefit to their life and compare those benefits to that offered by others, instead involve them in something bigger.

Introduce them to the ‘And/And’ relationship and forget about the ‘And/Or’ relationship. For example, look how large brands have done it, Tesco have embraced this with their ‘every little helps’ slogan, ie, get what you want at the price you want, leaving more for the other things you want. The parent company of Asda, Wal-Mart says it brilliantly with ‘Save money, live better.’ Aston Martin say it perfectly with their slogan ‘Power, Beauty and Soul’. What are the commonalities of these three brands? They have put themselves at the heart of their customers.

Forget about leading with your product or service because someone else will do it, bigger, better and for more value. Instead listen to the customers and put yourself at the heart of what they want rather than putting the consumer at the heart of everything you do.

In practice this is very difficult to achieve because you have to become the customer and not just think like the customer, a construct that most companies are not comfortable with.

What are the fundamentals to make this happen? We look at the 6 E’s:

Enthusiasm – Be an irresistible force of nature.
Edginess – Don’t be stable in the centre, be quirky at the sides
Execution – Fail fast, learn fast, fix fast.
Enraged – Never accept normality or ‘it cant be done’.
Empathy – Care about people, and connect with them.
Emotion – Appeal to the mind, body and soul.

As neurologist Donald Calne once said “Reason leads to conclusions, emotion leads to action.”

Embrace your emotions